Shipping + Handling

 

USA:

US Free Shipping over $75  (standard 2-8 business days)

US Standard Shipping $5.99 (standard 2-8 business days)

US Priority Shipping $8.99 (priority shipping 1-3 business days)

US Overnight Shipping $24.99

 

CANADA & MEXICO

Standard shipping $10.00 (standard 5-8 business days)

 

International:

Free International Shipping over $125 (15-30 business days)

International Standard Shipping $24.99 (15-30 business days)

International Priority or Express $69.99 (6-10 business days)

 

Once the package has left our warehouse with a tracking number and received by the post office, a tracking number will be sent. We are not liable for lost or damaged packages as result of mishandling by the carrier.  

Serani Company is not liable for any returns due to incomplete addresses, undeliverable addresses, and return to sender. 

Please email contact@seranicompany.com with any all discrepancies, such as missing or damaged items, within 7 business days from delivery. 

Please allow all orders to process within 1-4 business days especially during peak season. Once the package has left our warehouse with a tracking number and received by the post office, a tracking number will be sent. We are not liable for lost or damaged packages as result of mishandling by the carrier.  

We are also not responsible for delivery delays due to weather, mishandling by carrier, or undeliverable addresses. Undeliverable addresses does include incorrect/insufficient address, no P.O. Box number, refused, or return to sender. Any address mistakes can cause a processing delay of up to 48 hours. All customers are responsible for inputting the correct information for the order’s billing and shipping address.

 

Domestic Orders

Please allow 3-6 business days  (excluding holidays and weekends)  for your items to arrive or longer for standard US Shipping. Note: Free shipping promotion offers (when applicable) apply only to a US address originating within the 48 states. There will be a nominal fee if the shipping address is outside of the lower 48 states.

*Shipping services and cost do vary from state to state, please view the shipping estimates calculator on the cart page to see how much our shipping services cost.

For Express & Priority Services, we do not ship to PO BOX addresses. If we receive any PO BOX addresses via these services, we will contact the customer for a residential/business address. Please note, this could take additional processing time and could delay your package an additional 24-48 hours.

We offer faster shipping alternatives for local customers, if you would like to receive your package sooner please contact us at contact@seranicompany.com.

 

Military & US Territories

Please allow 5-10 business days  (excluding holidays and weekends)  for your items to arrive or longer for standard US Shipping. Shipping services to these areas are limited to US Standard shipping and Priority shipping since all packages are shipped by USPS.  

 

International Orders

Orders shipped with International Standard Shipping without tracking does take 10 business days or longer (excluding holidays and weekends)  for your package to arrive depending on the handling with customs and the country’s local post service. Delivery time depends on your selected country and handling with the country customs. Delivery for International Standard Shipping and Priority Shipping is by the country’s local postal service.  

*Shipping services and cost do vary from country to country, please view the shipping estimates calculator on the cart page to see how much our shipping services cost. We only offer Standard & Priority Shipping for Indiana, Hawaii & Alaska.

For Express Services, we do not ship to PO BOX addresses. If we receive any PO BOX addresses via these services, we will contact the customer for a residential/business address. Please note, this could take additional processing time and could delay your package an additional 24-48 hours.  

 

International Customs

Customers are responsible for all duties & taxes, according to their country. Customs is a charge that varies between each country and are from the customer’s government. We will not refund customers for any duty/vat tax charges.